Effective Date: May 4, 2025
1. Introduction
Welcome to CarCraft Auto Body. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, the measures we take to safeguard it, and your rights regarding your information.
This policy applies to information collected through our website ([Your Website Address – e.g., www.carcraftautobodyok.com]), over the phone, and in person at our facility located at 8345 NW 24th Expy Bethany, OK 73008.
By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
- Information You Provide Directly:
- Contact Information: Your name, phone number, email address, and mailing address when you request a quote, schedule service, fill out a contact form, or communicate with us.
- Vehicle Information: Details about your vehicle such as make, model, year, VIN (Vehicle Identification Number), license plate number, and mileage, necessary to provide our automotive maintenance services.
- Service History: Records of the services we have performed on your vehicle(s).
- Information Collected Automatically:
- Website Usage Data: When you visit our website, we may automatically collect information about your device and Browse activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits. This information is typically collected using cookies and similar tracking technologies (see Section 5).
3. How We Use Your Information
CarCraft Auto Body uses the collected information for various purposes, including:
- Providing Services: To schedule appointments, perform routine automotive maintenance, process payments, and maintain service records.
- Communication: To respond to your inquiries, provide quotes, send service reminders, confirm appointments, and communicate important information about your vehicle’s service.
- Improving Our Services: To understand how customers use our services and website, identify areas for improvement, and enhance the customer experience.
- Website Analytics: To analyze website traffic and usage patterns (often in an aggregated, anonymous form) to improve website functionality and effectiveness, including helping potential customers find us online (local SEO).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We value your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with third-party companies that perform services on our behalf, such as website hosting, data analysis (e.g., Google Analytics), payment processing, or customer communication tools. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website may use “cookies” and similar tracking technologies (like web beacons or pixels) to enhance user experience and gather website usage data.
- What are Cookies: Cookies are small text files stored on your device by your web browser.
- How We Use Them: We use cookies to remember your preferences, understand how you navigate our site, analyze website traffic (e.g., using Google Analytics), and improve our website’s performance and content.
- Your Choices: Most web browsers allow you to control cookies through their settings preferences. You can choose to block or delete cookies, but doing so may affect the functionality of our website.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information, such as:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information, subject to certain exceptions.
To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.
8. Children’s Privacy
Our services and website are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Third-Party Links
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no controlover and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
CarCraft Auto Body 8345 NW 24th Expy Bethany, OK 73008 Phone: 646-535-comingsoon | Email: [email protected]